RETURN / CANCELLATION POLICY
How do I return an item?:
Please email firstname.lastname@example.org to request a RMA number to authorize your return.
- Returns are accepted within 30 days of receiving your order.
- All returns must be in brand new, uninstalled condition.
- Once a product has been installed, it is non-returnable unless the product is deemed defective. Defective/Damaged products are replaced by the same item.
- Return shipping will not be reimbursed.
- Returns are subject to up to 30% restock fee
Turbo / Supercharger kits
External body parts including body kits
Engine internals & valvetrain
Special order wheels
Seats and other interior items
Fittings & made to order lines
Racing suits, shoes and related clothing
Open Box / Used items
- Any Truck Freighted Parts
Broken Items after use:
If your item is defective, you must contact the manufacturer of the product to get it repaired or replaced. TunerAutoParts does not warranty other manufacturer's products. Warranties are honored through the original manufacturer only. We can provide you with contact information for any of our vendors for this if you need.
Cancelling an order:
We only allow orders that have not shipped yet to be cancelled. To cancel an order please send a cancellation request through (http://www.tunerautoparts.com/contacts/) with your full name, order ID, reason for canceling, and the part or parts you want to cancel. A fee will apply to order cancellations, typically these are charges a vendor may charge us for canceling an order. Fee's range from 6%-25% of the original price which is what it costs us to process your original transaction.
Credit card company's get their money no matter what, so if you want to cancel there is a fee and that fee is what they take on the transaction which is 3%.
All warranties must be approved by the manufacturer of the product. Please contact us through (http://www.tunerautoparts.com/contacts/) if manufacturer information is needed.